WHAT EXACTLY IS BROWN BOX CLUB?

Brown Box Club is a signature personal shopping experience that brings luxury style to your front door. By filling out a style questionnaire our expert in-house personal stylists will pull outfits for you based on your individual fashion needs, tastes, and preferences then ship it to you free of charge.


SO HOW DOES THE QUESTIONNAIRE WORK?

Like real-life customers, we need to get to know you better to understand your personal style! We want each Brown Box you receive to feel like the perfect complement to your life and wardrobe, so be sure to fill out your comprehensive questionnaire as specifically as possible!


IS THERE A FEE?

There are no membership fees, minimums, or mandatory long-term commitments. Our $18 styling fee will only be charged when members do not keep any items from their box and is always waived for first time users!


AM I OBLIGATED TO KEEP EVERYTHING YOU SEND?

Not at all! We encourage our members to keep what they love and send the rest back. Be sure to include feedback that lets us know what you liked and what you didn't so that your future boxes will be even better!


HOW MANY ITEMS DO YOU TYPICALLY SEND?

We strive to include at least four styled outfits per box!


CAN I REQUEST CERTAIN PIECES?

Sure! Simply find Brown Box Club on Instagram, Facebook, or the House Account shopping app, scroll through our merchandise feed, and let us know what you would like to try by simply leaving a comment with the hashtag #BBwishlist! We will do our best to make sure it is included in your box.


HOW LONG WILL IT TAKE TO RECEIVE MY FIRST BOX?

Once we receive the completed questionnaire your personal stylist will be in contact with you within seven business days.


WHAT'S THE EXCHANGE/RETURN POLICY LIKE?

Once you receive your box you have five full days to try everything on, decide what you would like to keep, and return the rest by using our enclosed shipping label.


CAN I GET BROWN BOXES ON A REGULAR BASIS?

Yes! Simply let us know how frequently you would like to receive a box in your style questionnaire and we will continuously send them to you at regular intervals unless otherwise specified.


HOW MUCH IS SHIPPING?

$0! Free shipping both ways, there is our $18 styling fee if you decide to return all items in your box.


WHAT ARE THE TERMS AND CONDITIONS OF THE BROWN BOX CLUB?

Read our complete terms and conditions before submitting your questionnaire.